How Cornerstone Pest Control collects, uses and protects your personal data when you contact us or use our services.
Cornerstone Pest Control. We provide pest control services across Surrey, Sussex and the surrounding areas ("Cornerstone", "we", "us").
For the personal data of our customers and enquirers, Cornerstone Pest Control is the data controller. You can contact us about anything in this policy at office@cornerstonepestcontrol.co.uk or by post at 63 Nutfield Road, Redhill, Surrey RH1 3ER, or by phone on 01737 452173.
We are supported by Begin Group Ltd (ICO registration ZC181845), a UK digital agency that operates our website and customer relationship system on our behalf as a data processor. Begin Group Ltd only processes your data on our instructions.
When you contact us through our website form, by phone or by email, we collect your name, email address, phone number, the service you are interested in, and anything you tell us in your message. We use this to respond to your enquiry, provide quotes, arrange and carry out work, and keep records of the services we have provided. The lawful basis for this is that the processing is necessary for the steps you ask us to take before entering a contract, and for performing that contract.
If you tick the optional marketing box, we will occasionally send you updates and offers. The lawful basis is your consent, and you can withdraw it at any time by contacting us or using the unsubscribe option in any message.
We also keep basic business records (invoices, job records, correspondence) under our legal obligations and legitimate interests in running the business.
Enquiry and customer data is held in our customer relationship system, operated for us by Begin Group Ltd on the HighLevel platform. HighLevel Inc is based in the United States; transfers are safeguarded by the UK International Data Transfer Addendum and standard contractual protections. Our website is hosted on Cloudflare, and our email runs on Microsoft 365. Each of these providers acts as a processor or sub-processor with appropriate security and contractual protections in place.
Enquiries that do not become customers are kept for up to 12 months and then deleted. Customer records are kept for 6 years after the last service, in line with legal and insurance requirements, and then deleted.
You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to our processing, and to data portability. To exercise any of these rights, contact office@cornerstonepestcontrol.co.uk. We will respond within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
See our Cookie Policy for details of the cookies this website uses.
We will update this policy when our practices change and show the date of the latest version at the top.